Frequently Asked Questions

You can raise a service request by logging into your account and clicking on the 'New Service Request' button. Fill out the required details including the type of service needed, priority level, and detailed description of your issue. Our system will automatically assign a ticket number for tracking.

Response times vary based on the priority level of your request. Critical issues are addressed within 2-4 hours, high priority within 24 hours, and standard requests within 2-3 business days. You'll receive real-time updates via email and SMS about the technician's estimated arrival time.

You can track your service request status through multiple channels: log into your customer portal, use our mobile app, or call our support hotline. Each request has a unique tracking ID that provides real-time updates on progress, technician assignment, and completion status.

Our standard service hours are Monday to Friday, 9 AM to 6 PM. However, we offer 24/7 emergency support for critical issues. Weekend and after-hours services are available for premium customers with priority support packages.

Service costs depend on the type of request, complexity, and service level agreement. We offer transparent pricing with no hidden fees. You'll receive a detailed quote before any work begins. Check our pricing page or contact support for specific service estimates.